The latest round of updates also streamlined the commenting process. Now, as you complete a task, you have the option of immediately entering a comment – all from the completion box. This replaces the previous method of completing the task and then having to click to open the comment box.
Entering a comment is not required upon completion of a task, but is extremely valuable in providing complete history records of lead contact. For example, you complete a scheduled follow up call, and in the comments box you enter a synopsis of your call so that the important points are there for you when you make your next contact with that person.